The FrenzCard™ programme is a loyalty reward programme owned and operated by Loyalty Services Limited or its nominees, licensees or appointees (collectively referred to as "the Manager").
The FrenzCard™ programme entitles members to earn FrenzCard™ Reward Points ("Reward Points") on purchases made in any participating business in New Zealand (a "Participating Retailer(s)") in accordance with these Terms and Conditions (the "Terms"). Reward Points have no cash or monetary value and are none transferable and none assignable.
An up to date list of Participating Retailers can be found on here and all Participating Retailers will have prominently displayed signage indicating that they are part of the FrenzCard™ programme.
Membership Activation & Registration
Membership of the FrenzCard™ programme is free and is only available to persons over 18 years of age.
By registering with the FrenzCard™ programme or by utilising a FrenzCard™ you agree to the Terms which may be altered from time to time with or without specific notification to members.
FrenzCard™ cards can be obtained at any Participating Retailer and can be used to earn Reward Points immediately. Redemption can only take place following registration of that FrenzCard™.
Registration can take place online by following the easy steps outlined here, or by completing and submitting a FrenzCard™ Registration Form at any Participating Retailer.
Upon registration each member will be asked to chose a Participating Retailer (his/her "Favourite") with which they wish to be most closely associated. Normally this is the Retailer which the member is likely to frequent and patronise the most.
Should any members Favourite Retailer cease to be a Participating Retailer (for whatever reason) the member can select another Participating Retailer as their local by updating their online profile.
It is the responsibility of every member to ensure that their profile and personal details as contained on the FrenzCard™ Membership Register are complete, accurate, not misleading and up to date at all times.
Membership may be terminated by the Manager without notice at anytime and without reason. In particular membership will be terminated if the member fails to comply with the Terms or, in the sole opinion of the Manager, abuses the privileges afforded by the FrenzCard™ programme.
Each member will be issued with a loyalty card called a FrenzCard™ (the "Card").
Each Card issued will at all times remain the property of the Manager, are none transferable and must not be copied or reproduced in any way and on the termination of membership must be returned to the Manager if requested.
Each Card will bear the FrenzCard™ name and logo and in most cases the name or other identification of the issuing Participating Retailer.
The Manager must be notified immediately in writing by members of any lost or stolen Cards by completing the FrenzCard™ Replacement Card Form (available at all Participating Retailer). Provided the lost or stolen Card was registered, and any replacement card fee is paid, the Manager will suspend that Card, issue a replacement Card to the member, transfer the unused Reward Points Balance (as at the date the notification is actioned) to that new Card and delete the lost or stolen Card from the system.
Earning Reward Points
Reward Points may be earned every time a member makes a purchase at a Participating Retailer by presenting their Card before making payment for the goods purchased.
Reward Points may be earned as soon as the member has possession of their Card but can only be redeemed following registration with the FrenzCard™ programme (see Registration above).
On redemption each Reward Point so earned will equal One New Zealand Dollar. Please note however, that this rate as well as the method and formula used for calculating Reward Points may change without prior notice and may vary from time to time.
A record of all Reward Points earned will be kept in the member's account maintained on the FrenzCard™ System.
Members can access their FrenzCard™ Online Account by visiting www.frenzcard.co.nz. By logging in using their username and password members can review their recent account activity and see their Reward Points balance. Statements will not be automatically sent to members.
Reward Points can not be earned on purchases paid for by the redemption of existing Reward Points.
No Reward Points can be earned on an "EFTPOS cash out" transaction.
The Manager advises that Reward Points should not be issued in conjunction with other promotions or discounts taking place in a Participating Retailer.
Reward Points must be recorded at the time of the purchase and can not be credited to a members account in arrears or at any time following the purchase.
Reward Points can not be earned at Participating Retailer after they have ceased to participate in the FrenzCard™ programme for whatever reason.
Members can report any alleged discrepancies in their account to the Manager who will investigate the position. However in the case of any dispute the Manager's decision is final and binding.
Redeeming Reward Points
Although Reward Points can be earned as soon as a member has obtained a FrenzCard™ redemption of those Reward Points can only take place 48 hours after registration has been completed (and provided there is a sufficient balance).
There is no minimum redemption level but each retailer may have local rules regarding redemptions.
Reward Points can be redeemed at any active Participating Retailer in New Zealand.
Currently, on redemption each Reward Point will equal One New Zealand Dollar. For example, a member who has 5.5 Reward Points can redeem these points against a purchase of NZD5.50. Please note however, that this redemption rate as well as the method and formula used for calculating Reward Points may change from time without prior notice and may vary from time to time.
Members must inform the Participating Retailer (or their employees) of their intention to pay for a particular purchase by redemption of Reward Points before completing the relevant transaction.
Reward points can not be used to purchase goods following the completion of a transaction in respect of those goods.
On redemption of any Reward Points the member's Reward Points balance in his/her account will be reduced accordingly with the earliest earned Reward Points being deducted first.
Points Expiry & Deductions
The Manager may deduct Reward Points where:
- The Reward Points are credited to a member's account in error or fraudulently
- The Reward Points were earned in respect of a transaction which was later voided, cancelled or refunded.
Reward Points which remain unused 12 months after they have been earned will automatically expire and will be deducted from the members account balance.
FrenzCard™ programme is designed to respect members' privacy and has policies in place with respect to using data collected from members.
On registration or use of a FrenzCard™ card each member agrees that the information they have provided can be used for the delivery and improvement of the services relating to the FrenzCard™ programme and can be used by Loyalty Services Limited and the Participating Retailer which issued your FrenzCard™ (and such other Participating Retailers as chosen by each member) for marketing and promotion purpose.
With regard to email communication the Manager, FrenzCard™ and the Participating Retailer will offer easy opt out options as stated in the Direct Marketing Code of Practice and Unsolicited Electronic Messages Act 2007.
Members are entitled to request (in writing) any personal details held on file in accordance with the Privacy Act (1993).
The Manager, FrenzCard™ or the Participating Retailer will never sell or pass on a member's information to any other company, business or other organisation (unless required to by law).
The system may also collect none personalised information on any website visits. This information includes internet service provider, the time and length of visits, the pages looked at on the websites, and the method by which the site is visited. This information is used only to measure site activity, market research and to develop ideas for improving the websites and loyalty programmes in question.
For further information on your rights under the Privacy Act 1993, you may contact the Privacy Commissioner at www.privacy.org.nz